1. Introduction

Rox-Out ("we", "our", "the Company") is committed to protecting your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal data when you visit our website or use our services.

By accessing our website or engaging with our services, you consent to the practices outlined below.

2. What Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Event-related preferences and service details
• Payment information (handled via secure third-party processors)
• Any communication you send us (email, chat, forms)

We also collect certain non-identifying information, such as:

• IP address
• Browser type and device
• Language settings
• Referral source and pages viewed on our website

3. How We Use Your Information

We use your information to:

• Deliver our event planning services
• Communicate with you about bookings, quotes, or requests
• Process and confirm payments
• Improve our website and offerings
• Maintain business records and comply with legal requirements

4. Consent

We obtain your consent to collect, use, or disclose your personal information, except where otherwise permitted or required by law. Consent may be provided explicitly (e.g., by signing a form) or implicitly (e.g., by submitting a request).

You can withdraw your consent at any time, provided there are no legal or contractual restrictions.

5. Retention of Data

We retain your information only as long as necessary to fulfill the purposes outlined or to comply with applicable laws. When no longer required, the information is securely deleted or anonymized.

6. Sharing of Information

We do not sell or rent your personal data. We may share it with:

• Service providers who assist in delivering our offerings (e.g., payment processors, IT support)
• Legal authorities when required by law
• Event venues, caterers, or vendors strictly with your consent

All service providers are contractually obligated to protect your data.

7. Security Measures

We implement appropriate technical and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or modification. These include:

• Secure hosting environments
• SSL/TLS encryption for web traffic
• Role-based access controls
• Regular backups and system monitoring

However, no transmission method is 100% secure. Use of our services is at your own risk.

8. Your Rights (Under Quebec Law)

As a resident of Quebec, you have the right to:

• Access your personal data
• Correct any inaccurate or outdated information
• Request a copy of your data in a portable format (effective as of 2024)
• Withdraw your consent to data processing
• File a complaint with the Commission d’accès à l’information du Québec (CAI)

To exercise your rights, contact us using the information below.

9. Cookies and Web Analytics

We use cookies to understand how visitors interact with our site and to improve performance. You can disable cookies through your browser, though some features may not work correctly.

We also use tools such as Google Analytics, which may track usage patterns anonymously.

10. Children's Privacy

Our services are not designed for or directed at individuals under the age of 14. We do not knowingly collect data from minors without verifiable parental consent.

11. Policy Changes

We may update this policy from time to time. Changes will be posted on this page with the revised date. Continued use of our website or services signifies your agreement to the updated policy.

12. Contact Us

For questions, complaints, or to request access to your information, please contact our Privacy Officer:

Privacy Officer
📧 : eliana.akl@rox-out.com